Frequently Asked Questions (FAQ)

Welcome to the Linden Avenue FAQ page. Find answers to common questions about our fashion products, orders, payments, shipping, returns and customer support.

If you need assistance, email support@lindenavenue.com or visit our Contact Us page.

1. About Linden Avenue

What is Linden Avenue?

Linden Avenue is an online fashion retail brand offering women's clothing and general fashion apparel to customers throughout the United Kingdom. We aim to make online shopping straightforward through clear product information, transparent policies and helpful customer support.

Where is Linden Avenue based?

Linden Avenue is operated by Moiz Zaimi Mohammed Abdul, with a business address in Neu-Ulm, Bavaria, Germany. Our online store serves customers throughout the United Kingdom.

Business address:
Gabelsbergerstraße 15
89231 Neu-Ulm, Bavaria
Germany

Warehouse address:
35 Royal Star Drive
Daventry NN11 9FZ
United Kingdom

For delivery details, please see our Shipping Policy.

What products do you sell?

We offer women's fashion and general fashion clothing for everyday wear and different occasions. Product styles, colours, sizes and availability vary, so please check individual product pages for current details.

How can I contact Linden Avenue?

Email us at support@lindenavenue.com or visit our Contact Us page.

Customer service hours:
Monday to Friday: 09:00–17:00 GMT
Saturday and Sunday: 11:00–16:00 GMT

We aim to respond to enquiries within 24 hours.

2. Products and Orders

How do I place an order?

Choose your product and available options, add it to your cart, and proceed to checkout. Enter your delivery and payment details, review your order, and complete your purchase. An order confirmation should be sent to your email once your order is placed successfully.

How can I check product sizes and details?

Review the product description, images, available sizes and any sizing information on the product page before ordering. If you need clarification, contact our support team.

Can I change or cancel my order?

Contact us as soon as possible if you need to change or cancel an order. We cannot guarantee changes once processing or dispatch has begun. This does not affect any cancellation rights available under applicable consumer law.

What should I do if I receive a damaged or incorrect item?

Email support@lindenavenue.com with your order number, a description of the issue and, where possible, photographs. Please contact us promptly so we can investigate. Any request to report an issue within 48 hours does not limit your statutory rights.

3. Payments and Pricing

Which payment methods do you accept?

Payment options may include Visa, Mastercard, American Express, Maestro, Apple Pay, Google Pay and Shop Pay, subject to availability. Please check the options displayed at checkout.

What currency are your prices displayed in?

Our prices are displayed in British Pounds Sterling (GBP), unless otherwise stated. Your bank or payment provider may apply currency conversion fees if applicable.

Is my payment information secure?

Payments are processed through the payment providers available at checkout. Our website uses HTTPS to help protect information transmitted between your browser and our website.

For more information, read our Payment Policy and Privacy Policy.

What should I do if my payment is declined?

Check your payment details and confirm that your payment method is available and authorised. If the issue continues, contact your bank or payment provider, or email our support team for assistance.

4. Shipping and Delivery

Where do you ship?

We ship throughout the United Kingdom, subject to carrier and location restrictions. We do not deliver to PO boxes, APO/FPO/DPO military addresses or locations our carriers cannot service. See our Shipping Policy for details.

How much does shipping cost?

We offer free standard shipping on eligible UK orders, with no minimum purchase required.

How long does delivery take?

Orders are processed within 1–2 business days, followed by an estimated 3–10 business days in transit. Total estimated delivery time is 4–12 business days. Weekends and public holidays are excluded. Delivery times are estimates, not guarantees.

For details, see our Shipping Policy.

When will my order be processed?

Orders are generally processed and handed to the carrier within 1–2 business days, Monday to Friday, excluding public holidays. Orders placed on weekends or public holidays may begin processing on the next business day.

Can my delivery be delayed?

Yes. Carrier disruptions, severe weather, incorrect address details and other circumstances may affect delivery. If your order is significantly delayed, contact support@lindenavenue.com with your order number.

What should I do if my parcel has not arrived?

Check your order confirmation and any tracking information provided. If your parcel has not arrived within the estimated delivery period, contact support@lindenavenue.com so we can investigate.

5. Returns and Refunds

What is your return window?

You can request a return within 30 days of receiving your order, subject to our Refund Policy and applicable consumer rights.

What condition must an item be in to be returned?

For change-of-mind returns, items should generally be unused, unworn and in their original condition, with tags and packaging where applicable. Proof of purchase or your order details will be required. Any exclusions are subject to applicable law.

Who pays for return shipping?

Customers generally pay return shipping for change-of-mind returns. For faulty, damaged or incorrect items, return costs are handled in accordance with our Refund Policy and applicable law.

How do I request a return?

Email support@lindenavenue.com or use our Contact Us page. Include your order number, the item you wish to return and the reason for your request. Please wait for return instructions before sending anything back.

How long do refunds take?

We generally aim to process eligible refunds within 10 business days of approval. The time it takes for funds to appear in your account may depend on your payment provider. Applicable statutory refund deadlines take precedence.

Can I exchange an item?

We do not currently offer direct exchanges. Contact our support team for guidance if you need a different size, colour or product. Any return remains subject to our policy and applicable consumer rights.

For full details, read our Refund Policy.

6. Privacy and Customer Support

How do you use my personal information?

We use personal information to process orders and payments, arrange delivery, provide customer support, operate our store and meet legal obligations. Please read our Privacy Policy for details.

How can I contact you about an existing order?

Email support@lindenavenue.com or visit our Contact Us page. Include your order number and a clear description of your question so we can assist you.

7. Store Policies

For more information about shopping with Linden Avenue, please review our policies:

Shipping Policy
Refund Policy
Payment Policy
Privacy Policy
Terms of Service

Thank you for visiting Linden Avenue. We appreciate your interest in our store and are happy to help if you have any questions.