Last updated: October 11, 2026
At Linden Avenue, we aim to provide a clear and reliable shipping experience for customers across the United Kingdom. This Shipping Policy explains our order-processing times, delivery estimates, shipping costs and how to contact us about delivery issues.
1. Shipping Destinations
We currently ship throughout the United Kingdom, subject to the restrictions outlined in this policy.
We do not ship to PO Box addresses, military addresses (APO/FPO/DPO) or locations that our shipping carriers cannot service. Additional restrictions may apply depending on the destination, product or carrier requirements.
2. Order Processing Time
Orders are typically processed within 2–3 business days, Monday to Friday, excluding public holidays.
Processing time is the period between receiving your order and preparing it for dispatch. Orders placed outside our processing hours or during weekends and public holidays may begin processing on the next business day.
During busy periods, promotions or circumstances outside our reasonable control, processing may take longer. If a significant delay occurs, we will make reasonable efforts to keep you informed.
Order cutoff time: 6:00 PM
Time zone: Greenwich Mean Time (GMT), London
3. Shipping Rates
Free standard shipping on all orders — no minimum purchase required.
Any additional shipping service or charge, if offered, will be displayed at checkout before you complete your purchase.
4. Estimated Delivery Times
Our current estimated delivery times for UK orders are:
Order processing: 1–2 business days.
Transit time: 3–10 business days.
Total estimated delivery time: 4–12 business days.
Processing and transit times are calculated in business days, Monday to Friday. Weekends and public holidays are not counted.
Delivery times are estimates, not guaranteed delivery dates. Actual delivery may be affected by carrier delays, severe weather, incorrect address details or other circumstances outside our reasonable control.
We handle delivery issues in accordance with applicable consumer protection laws.
5. Address Accuracy and Shipping Restrictions
Please ensure that your shipping address and contact details are accurate and complete when placing your order.
We may be unable to deliver orders addressed to PO Boxes, military addresses (APO/FPO/DPO) or restricted locations that our carriers do not service.
If you notice an error in your delivery address, contact us as soon as possible at support@lindenavenue.com. We cannot guarantee that an address can be changed once an order has been processed or dispatched.
6. Failed Delivery and Returned Packages
If a delivery cannot be completed because of incorrect address information, repeated unsuccessful delivery attempts or another delivery issue, the carrier may return the package to us.
Where this happens, we will review the circumstances and contact you to discuss the available options.
Any additional shipping costs will be explained before a new shipment is arranged and will be handled in accordance with applicable law. We will not use this section to limit any statutory rights you may have.
For information about returns and refunds, please review our Refund and Return Policy.
7. Lost, Damaged or Missing Packages
If your order arrives damaged, appears to be missing or has not arrived within the estimated delivery period, please contact us at support@lindenavenue.com or through our Contact Us page.
Please provide your order number and a description of the issue. For damaged items, photographs may help us assess the problem.
We will investigate the matter and work with the relevant carrier or service provider to determine an appropriate resolution.
Nothing in this section limits your rights under applicable consumer law regarding goods that are lost, damaged or not delivered as required.
8. Changes to This Shipping Policy
We may update this Shipping Policy to reflect changes to our shipping arrangements, business practices or legal requirements.
Any updated version will be published on this page with a revised “Last updated” date. Please refer to this page for the latest information.
For details about how we collect and use personal information, please read our Privacy Policy.
9. Contact Information
If you have questions about shipping, delivery times or an existing order, please contact our customer support team.
Store Name: Linden Avenue
Company Name: Moiz Zaimi Mohammed Abdul
Company Address:
Gabelsbergerstraße 15
89231 Neu-Ulm, Bavaria
Germany
Warehouse Address:
35 Royal Star Drive
Daventry NN11 9FZ
United Kingdom
Company Registration Number: 09775135
VAT Identification Number: DE369045123
Email: support@lindenavenue.com
Contact Us: https://lindenavenue.com/pages/contact
Customer Service Hours:
Monday to Friday: 09:00–17:00 GMT
Saturday and Sunday: 11:00–16:00 GMT
We aim to respond to customer enquiries within 24 hours.
