Shipping policy

Shipping Policy

Last updated: October 11, 2026

At Linden Avenue, we aim to provide a clear and reliable shipping experience for customers across the United Kingdom. This policy explains our order-processing times, delivery estimates, shipping costs and how to contact us about delivery issues.

1. Shipping Destinations

We currently ship throughout the United Kingdom, subject to the restrictions outlined in this policy.

We do not ship to PO Box addresses, military addresses (APO/FPO/DPO) or locations that our shipping carriers cannot service. Additional restrictions may apply depending on the destination or carrier requirements.

2. Order Processing Time

Orders are typically processed and handed to the carrier within 1–2 business days, Monday to Friday, excluding public holidays.

Orders placed on weekends or public holidays may begin processing on the next business day. During busy periods or circumstances outside our reasonable control, processing may take longer.

Order cutoff time: 6:00 PM
Time zone: London time (GMT/BST, as applicable)

3. Shipping Rates

Free standard shipping on all eligible UK orders, with no minimum purchase required.

Any additional shipping service or charge, if offered, will be displayed at checkout before you complete your purchase.

4. Estimated Delivery Times

Our current estimated delivery times for UK orders are:

  • Order processing: 1–2 business days.

  • Transit time: 3–10 business days.

  • Total estimated delivery time: 4–12 business days.

Processing and transit times are calculated in business days, Monday to Friday. Weekends and public holidays are not counted.

Delivery times are estimates, not guaranteed delivery dates. Actual delivery may be affected by carrier delays, severe weather, incorrect address details or other circumstances outside our reasonable control.

We handle delivery issues in accordance with applicable consumer protection laws.

5. Address Accuracy and Shipping Restrictions

Please ensure your shipping address and contact details are accurate and complete when placing your order.

If you notice an error in your delivery address, contact us as soon as possible at support@lindenavenue.com. We cannot guarantee that an address can be changed once an order has been processed or dispatched.

6. Failed Delivery and Returned Packages

If delivery cannot be completed because of incorrect address information, unsuccessful delivery attempts or another delivery issue, the carrier may return the package to us.

We will review the circumstances and contact you to discuss the available options. Any additional shipping costs will be explained before a new shipment is arranged and handled in accordance with applicable law.

For return and refund information, please review our Refund Policy.

7. Lost, Damaged or Missing Packages

If your order arrives damaged, appears to be missing or has not arrived within the estimated delivery period, please contact support@lindenavenue.com or visit our Contact Us page.

Include your order number and a description of the issue. For damaged items, photographs may help us assess the problem.

We will investigate and work with the relevant carrier or service provider to determine an appropriate resolution. Nothing in this policy limits your rights under applicable consumer law.

8. Changes to This Shipping Policy

We may update this policy to reflect changes to our shipping arrangements, business practices or legal requirements. Any updated version will be published on this page with a revised “Last updated” date.

For information about how we collect and use personal information, please read our Privacy Policy.

9. Contact Information

If you have questions about shipping, delivery times or an existing order, please contact our customer support team.

Store Name: Linden Avenue

Company Name: Moiz Zaimi Mohammed Abdul

Business Address:
Gabelsbergerstraße 15
89231 Neu-Ulm, Bavaria
Germany

Warehouse Address:
35 Royal Star Drive
Daventry NN11 9FZ
United Kingdom

Company Registration Number: 09775135

VAT Identification Number: DE369045123

Email: support@lindenavenue.com

Contact Us: https://lindenavenue.com/pages/contact

Customer Service Hours:

  • Monday to Friday: 09:00–17:00 GMT

  • Saturday and Sunday: 11:00–16:00 GMT

We aim to respond to customer enquiries within 24 hours.