Return & Refund Policy

Last updated: October 11, 2026

At Linden Avenue, customer satisfaction is important to us. This Refund and Return Policy explains how to request a return, how refunds are processed, and how to contact our customer support team.

This policy applies subject to your statutory rights under applicable consumer protection laws in the United Kingdom and, where applicable, the European Union.

1. 30-Day Return Policy

We offer a 30-day return policy, allowing you to request a standard change-of-mind return within 30 days of receiving your order.

To qualify for a standard change-of-mind return, the item should:

Be unused, unworn and in its original condition.
Have its original tags attached, where applicable.
Include its original packaging where reasonably possible.
Be accompanied by proof of purchase, such as your order confirmation or order number.

Please contact us before sending an item back so we can provide the appropriate return instructions.

These conditions apply to voluntary change-of-mind returns. They do not restrict your statutory rights regarding faulty, damaged, misdescribed or otherwise non-conforming goods.

2. How to Request a Return

To request a return, contact us through either of the following channels:

Email: support@lindenavenue.com
Contact form: Visit our Contact Us page

Please include:

Your order number.
The item or items you wish to return.
The reason for the return.
Photographs of the issue, where applicable.

After reviewing your request, we will provide the relevant instructions and return destination.

Please do not send returned items to our business or warehouse address unless we have confirmed that it is the correct return destination.

If you wish to exercise a statutory right to cancel an online purchase, you may notify us within the applicable legal cancellation period. You do not need to wait for our approval before giving notice of cancellation.

3. Return Shipping Costs

Change-of-mind returns: For voluntary returns because you changed your mind, selected the wrong item or no longer want the product, you are generally responsible for the direct cost of return shipping, provided this requirement has been communicated as required by applicable law.

Faulty, damaged or incorrect items: If an item arrives faulty, damaged or incorrect, please contact us. We will arrange an appropriate resolution and cover reasonable return shipping costs where required by law.

Nothing in this section excludes or limits your statutory rights or remedies.

4. Damaged, Faulty or Incorrect Items

Please inspect your order when it arrives.

If you receive a damaged, defective or incorrect item, contact us at support@lindenavenue.com or through our Contact Us page.

Please provide:

Your order number.
A description of the problem.
Clear photographs of the damage, defect or incorrect item, where possible.

We recommend contacting us within 48 hours of delivery so that we can investigate and assist you promptly. This request does not limit your statutory rights or any applicable legal deadlines for reporting or seeking a remedy for faulty, damaged or incorrect goods.

We will review your case and explain the available resolution in accordance with applicable law. Depending on the circumstances, this may include a repair, replacement, refund or another legally appropriate remedy.

5. Exchanges

We do not currently offer direct exchanges.

If you would like a different size, colour or product, you may request a return for the original item and place a new order, subject to the applicable return conditions and your statutory rights.

If your original item is faulty, damaged or incorrect, please contact us before placing a replacement order so we can assist you.

6. Non-Returnable Items

Subject to applicable law, certain products may be excluded from standard change-of-mind returns, including:

Personal care and hygiene products: Sealed products that are unsuitable for return for health-protection or hygiene reasons, where the seal has been broken and the legal conditions for an exception are met.

Gift cards: Subject to applicable law and the applicable gift card terms.

Customised or personalised products: Products made to your specifications or clearly personalised, where a statutory exception applies.

Final sale or clearance products: These may be excluded from voluntary change-of-mind returns where permitted by law.

These exclusions do not remove your rights if an item is faulty, damaged, misdescribed or otherwise does not conform to the contract.

If you are unsure whether an item qualifies for a return, please contact us before sending it back.

7. UK and European Union Consumer Rights

Nothing in this policy excludes or limits your statutory consumer rights.

For many online purchases in the United Kingdom and European Union, consumers generally have a statutory right to withdraw from a purchase within 14 days of receiving the goods, subject to applicable legal requirements and exceptions.

Our 30-day return policy provides an additional return period for eligible purchases. Any statutory cancellation rights that apply remain unaffected by our voluntary return conditions.

Where you exercise a statutory right to cancel, we will process your refund within the applicable legal deadline. This may include refunding the standard outbound delivery charge where legally required. Depending on the applicable rules, we may be permitted to wait until we receive the returned goods or receive evidence that they have been sent back.

Exceptions to statutory withdrawal rights may apply, including to qualifying personalised goods and certain sealed hygiene-sensitive products once unsealed.

Your statutory rights and remedies regarding faulty, damaged or misdescribed products remain unaffected.

8. Refunds

Once we receive and inspect a returned item, we will notify you of the outcome where an inspection is relevant.

If your refund is approved, it will generally be issued to the original payment method used at checkout.

For voluntary returns, we aim to process approved refunds within 10 business days after the returned item has been received and assessed. Your bank or payment provider may require additional time to make the funds available.

For statutory cancellations and other legally required refunds, applicable legal deadlines take precedence over our usual processing estimates.

If your refund has not arrived within the relevant timeframe, please contact us at support@lindenavenue.com or through our Contact Us page.

9. Contact Information

For questions about returns, refunds or this policy, please contact our customer support team.

Store Name: Linden Avenue
Business / Owner: Moiz Zaimi Mohammed Abdul

Business Address:
Gabelsbergerstraße 15
89231 Neu-Ulm, Bavaria
Germany

Warehouse Address:
35 Royal Star Drive
Daventry NN11 9FZ
United Kingdom

Company Registration Number : 09775135
VAT Identification Number: DE369045123

Customer Support Email: support@lindenavenue.com
Contact Form: https://lindenavenue.com/pages/contact

Customer Service Hours:
Monday to Friday: 09:00–17:00 GMT
Saturday to Sunday: 11:00–16:00 GMT

We aim to respond to customer enquiries within 24 hours.