Privacy Policy

Last updated: October 11, 2026

At Linden Avenue, we respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, disclose and protect your personal information when you visit our website, browse our products, place an order or contact our customer support team.

Our online store is powered by Shopify, which provides the platform we use to operate our business and deliver our Services.

By using our website, you acknowledge that you have had the opportunity to read this Privacy Policy. Where applicable law requires consent for specific processing activities, such as certain cookies or marketing technologies, we will request that consent separately.

1. Personal Information We Collect

Personal information is information that identifies you or can reasonably be associated with you. Depending on how you interact with our website, we may collect the following categories of information:

Contact information: Your name, billing address, shipping address, email address and telephone number.

Order information: Products purchased, order history, returns, refunds, cancellations and transaction details.

Payment information: Payment method, payment status and transaction records. Payments are processed by the relevant payment providers. We do not intentionally store complete payment card details on our own systems.

Account information: Login details, account preferences and settings, where account features are available.

Customer communications: Information you provide when contacting us, submitting an inquiry or requesting support.

Device and technical information: IP address, browser type, device information, network details and similar technical identifiers.

Website usage information: Pages viewed, interactions with website features, browsing activity and information collected through cookies or similar technologies, where permitted.

We collect only the information reasonably necessary for the relevant business, operational and legal purposes, subject to applicable law.

2. How We Collect Personal Information

We may collect personal information through the following methods:

Directly from you: When you place an order, complete a form, contact us or provide information through our website.

Automatically: Through website technologies, including cookies and similar tools, subject to your settings and applicable consent requirements.

Through Shopify and service providers: When providers process information to support payments, hosting, delivery, customer support, analytics or other store functions.

From third parties: Where permitted by law, including payment providers, fraud-prevention services and advertising or analytics partners.

3. How We Use Your Personal Information

We may use your personal information for the following purposes:

Order processing and fulfilment: To confirm purchases, process payments, arrange delivery, manage returns and issue refunds.

Customer service: To answer questions, respond to complaints and provide updates about orders.

Account and website management: To maintain accounts where available, remember preferences and improve website functionality.

Security and fraud prevention: To help verify transactions, detect suspicious activity and protect our customers and business.

Marketing and advertising: To send promotional communications or measure advertising performance where permitted by law and, where required, with your consent.

Analytics and improvements: To understand website performance and improve our products, services and customer experience, subject to applicable privacy requirements.

Legal and regulatory obligations: To maintain required records, comply with applicable laws, respond to lawful requests and resolve disputes.

Where required by applicable data protection law, our processing will rely on an appropriate legal basis, such as performing a contract with you, complying with a legal obligation, pursuing legitimate interests where permitted, or obtaining your consent.

4. Cookies and Similar Technologies

Linden Avenue and its service providers may use cookies, pixels, tags and similar technologies to operate the website and, where permitted, understand website activity and support advertising.

Depending on the tools enabled on our store, these technologies may be used for:

Essential functions: Maintaining shopping carts, processing checkout, supporting security and enabling core website features.

Preferences: Remembering settings and improving your browsing experience.

Analytics: Understanding how visitors use the website and measuring website performance.

Advertising: Measuring advertising campaigns, limiting repetitive advertisements and helping display relevant promotions.

Some cookies are necessary for the website to function. Where required by law, non-essential analytics and advertising cookies or similar technologies will only be used after you provide the appropriate consent.

You may be able to manage your preferences through a cookie consent banner or preference tool, if available on our website. You can also manage cookies through your browser settings. Blocking certain cookies may affect some website features.

The specific cookies and technologies used depend on the applications and integrations enabled on our store. We will provide applicable cookie information and consent options in accordance with relevant legal requirements.

5. How We Share Personal Information

We may share personal information with third parties when reasonably necessary for the purposes described in this policy and where permitted by law. These parties may include:

Shopify: Our e-commerce platform and related service provider.

Payment providers: Companies that securely process payments and help prevent fraud.

Shipping and fulfilment providers: Businesses that help prepare, dispatch and deliver orders.

Technology and hosting providers: Providers that support website operation, security, communications and data storage.

Analytics and advertising providers: Services that help measure website performance or deliver advertising, where enabled and permitted.

Customer support providers: Services used to manage customer inquiries and communications.

Professional advisers and public authorities: Where necessary for legal compliance, dispute resolution or the protection of our lawful rights.

We do not disclose personal information to third parties without a legitimate purpose or other applicable legal basis.

Depending on your location, you may have the right to object to or opt out of certain types of targeted advertising or data sharing.

6. Shopify and Third-Party Services

Our store is hosted by Shopify. Shopify and other providers may process personal information to support our website, payments, security and store operations.

Some providers may process information in countries other than your country of residence. Where required, appropriate safeguards will be used for international transfers.

For more information about Shopify's privacy practices, visit:

Shopify Consumer Privacy Policy
Shopify Privacy Portal

Other third-party services linked to or integrated with our website may have their own privacy policies. We encourage you to review those policies when using their services.

7. Third-Party Websites

Our website may contain links to external websites or services that are not operated by Linden Avenue.

We are not responsible for the privacy practices, security or content of those third-party websites, except where applicable law provides otherwise. If you visit an external website, please review its privacy policy before providing personal information.

8. Children's Privacy

Our Services are not intended for children who are not legally permitted to provide consent to the processing of their personal information under applicable law.

We do not knowingly collect personal information from children in circumstances where such collection is prohibited. If you believe that a child has provided us with personal information unlawfully, please contact us so we can review the matter and take appropriate action.

9. Data Security and Retention

We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of online transmission or electronic storage can be guaranteed to be completely secure.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including order fulfilment, customer service, accounting, legal compliance, fraud prevention and dispute resolution. The applicable retention period depends on the type of information and our legal obligations.

Where personal information is no longer required, we will take appropriate steps to delete it or otherwise handle it in accordance with applicable law.

10. Your Privacy Rights and Choices

Depending on your location and applicable law, you may have the right to:

Request access to personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of personal information in certain circumstances.
Request a copy of your personal information or, where applicable, its transfer to another organisation.
Object to certain processing activities.
Request restrictions on how your personal information is processed.
Withdraw consent where processing is based on consent.
Opt out of certain marketing communications or targeted advertising, where applicable.
Lodge a complaint with a relevant data protection authority.

You can unsubscribe from promotional emails by using the unsubscribe link included in those emails. We may still send essential service messages, such as order confirmations, delivery updates and important account communications.

To exercise your rights, contact us using the details in the Contact Information section below. We may need to verify your identity before responding. We will respond within the time limits required by applicable law.

Some requests may be subject to legal exceptions, such as obligations to retain transaction records.

11. Additional Information for UK and European Economic Area Residents

If you reside in the United Kingdom or the European Economic Area (EEA), you may have additional rights under the UK GDPR, EU GDPR and other applicable data protection laws.

Depending on the circumstances, these rights may include access, rectification, erasure, data portability, objection to processing, restriction of processing and withdrawal of consent.

Where processing relies on legitimate interests, you may have the right to object in accordance with applicable law. Where processing relies on consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that took place before withdrawal.

You may also have the right to complain to your relevant data protection supervisory authority.

12. International Data Transfers

Personal information may be transferred to, stored in or processed in countries outside the country where you live, including countries where Shopify and our service providers operate.

Where applicable law requires safeguards for international transfers, we will use an appropriate mechanism, which may include an adequacy decision, approved contractual safeguards or another legally recognised transfer mechanism.

13. Complaints and Questions

If you have questions or concerns about how we collect or use your personal information, please contact us using the details below.

You may also lodge a complaint with the relevant data protection authority.

In Germany, you may contact the competent state data protection supervisory authority. In the United Kingdom, you can find guidance and contact details through the Information Commissioner's Office (ICO).

14. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our business, website, service providers, data practices or legal requirements.

The updated version will be published on this page with a revised “Last updated” date. Where required by law, we will provide additional notice or seek consent for material changes.

15. Contact Information

If you have questions about this Privacy Policy, your personal information or a privacy request, please contact us.

Store Name: Linden Avenue
Company / Owner Name: Moiz Zaimi Mohammed Abdul

Business Address:
Gabelsbergerstraße 15
89231 Neu-Ulm, Bavaria
Germany

Warehouse Address:
35 Royal Star Drive
Daventry NN11 9FZ
United Kingdom

Company Registration Number: 09775135
VAT Identification Number: DE369045123

Email: support@lindenavenue.com
Contact Us: https://lindenavenue.com/pages/contact

Customer Service Hours:
Monday to Friday: 09:00–17:00 GMT
Saturday and Sunday: 11:00–16:00 GMT

We aim to respond to customer inquiries within 24 hours.